Air transport: Users' comfort at the centre of a meeting in Douala
Published: Thursday, 14 October 2021 14:42
The Director General of the Aviation Authority presided over the opening ceremony of the forum on the quality of services offered to air transport users in Cameroon on October 13, 2021 in Douala in the presence of many stakeholders in this sector.
During the three days of the forum, work will focus on the examination of the Air Passenger Guide, measures to be put in place by the various stakeholders to facilitate the reception and treatment of delegations and CAF/CAN officials and the arrangements for the handling of their luggage.
It will also be a question of reflecting on the protection of passengers' rights, finding mechanisms to reduce the hassles often experienced by travelers and implementing environmental rules in airports.
In her opening speech, the Director General of the CCAA, Paule ASSOUMOU KOKI recalled that air transport is nowadays one of the main symbols of the globalisation of exchanges. This is why our current security system is based on a coherent set of measures, capable of guaranteeing air transport users an acceptable level of security at our airports, including the establishment of the Airport Security Unit (ASU).
She added that "continuous improvement is at the heart of the survival of the civil aviation system".
This forum, which is in its eighth edition, involves the direct actors of air transport (companies, regulatory authorities, etc.), the administrations in charge of trade, health, sports, security and customs among others.
During their work, participants will also evaluate the quality of services offered by each actor in the chain, including airlines, airport managers, air navigation service providers, partner administrations and the regulator, the CCAA.
The forum will end on Friday 15 November 2021 with the adoption of the report of the proceedings.